Five Star Electric (FSE) and Siemens CS LD concluded contract negotiations designating FSE as an After Market First Responder Service Representative for Perfect Harmony Medium Voltage Drive Products. This follows the successful completion of the 4 week, Siemens Perfect Harmony Drive certification class by Five Star Field Service Engineers. This certification class is normally offered only to Siemens Field Service Representatives (FSRs) in training but was provided to FSE personnel due to Siemens desire to provide immediate, local service support to their customer base in FSE’s geographical territory.
Stephen Lanthier, Siemens Director of Large Drive Services, states:
“Five Star Electric employees have attended, and satisfactorily completed, Siemens field service technician training on Siemens Perfect Harmony MV variable frequency drives. This training educates and trains attendees on the proper method for troubleshooting and maintaining Siemens Perfect Harmony MV VFD’s and grants attendees the Siemens Authorized Service Provider (ASP) certification.”
The contract allows FSE to self-dispatch service personnel in break-fix situations to provide direct, local support of designated customers. Start up and commissioning services also can be provided when Siemens local FSRs are unavailable to support. Please contact Five Star Electric Service Department for additional details.